Shipping policy

Thank you for choosing Moonwalker India! We strive to provide you with the best shopping experience possible. Please take a moment to review our shipping policy.

1. Processing Time:

  • Orders are typically processed within 1-2 business days after payment confirmation.
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.

2. Shipping Methods:

  • We offer shipping via reputable carriers to ensure your order reaches you safely and promptly.
  • Standard shipping options are available for domestic and international orders.
  • Expedited shipping may be available for select products at an additional cost.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, and destination of your order.
  • Free shipping may be available for orders above a certain threshold. Please check our website or promotional materials for current offers.

4. Estimated Delivery Time:

  • Delivery times vary depending on the shipping method selected and the destination.
  • Domestic orders typically arrive within 3-7 business days from the date of shipment.
  • International orders may take 7-21 business days to arrive, depending on customs clearance and local postal services.

5. Tracking Information:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your shipment using the provided tracking number on our website or the carrier's website.

6. Shipping Restrictions:

  • Some products may be subject to shipping restrictions due to their size, weight, or destination.
  • We comply with all local and international shipping regulations and do not ship to restricted areas.

7. Customs and Duties:

  • International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs authorities.
  • We are not responsible for any delays or additional charges due to customs clearance processes.

8. Shipping Address:

  • Please ensure that your shipping address is accurate and complete to avoid any delivery issues.
  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

9. Order Tracking:

  • If you have any questions or concerns about the status of your order, please contact our customer service team. We're here to help!

10. Contact Us:

Thank you for shopping with Moonwalker India!